We appreciate feedback from your good selves ;-) Our customers find it reassuring to read the experiences of other shoppers. Positive comments give us confidance to shop.
If you would like to leave a comment please go to our contact us page

Delighted with the quality and design of the two scarves I recently ordered. Have been wearing the blue one today very cosy! Loved the niche on trend packaging. Great customer service. Thank you.
Emma Kaye May 13

Hi from Australia where it is getting colder. :) I received the cape and hat today. How my mum would have loved both and the brown paper! She had a "thing" for brown paper.The cape and hat are absolutely beautiful and fit wonderfully. Now Scotland has to be cold enough in Summer for me to wear it. I have left a message on Facebook about how beautiful your capes are 
Love it so much. Thank you.
Linda Read April 13 - Australia

I have never enjoyed wearing something as much as the cardi wraps!  Thank you for providing such beautifully made articles of clothing.  I will placing many more orders.
Melissa Tappay April 13

Hi Kaye and thanks for the swift reply, fantastic customer service. Our firm measures customer satisfaction in the automotive industry so something I deal with daily, nice to be on the receiving end of good CS.
Steve Waterton March 13   

Dear Kaye 
Thank you so much for your help with my last minute order for a wallet for my nephew's 30th birthday. It arrived on time and he is thrilled with it. I will definitely be shopping with you again, the handbags are particularly catching my eye :)
Alison xx Feb 13

Dear Kaye, 
The cloaks have arrived and my wife is really pleased with them. Your wrapping up is great and just adds that little something extra. Many Thanks
Malcolm McCartney feb 13

Thank you Kaye. The cape has just arrived and is beautiful – lovely quality.  Many thanks for your excellent service.
Bridget Wood Feb 13 

Thank you so much for the beautifully wrapped order recently received - delighted with the items. Many thanks
Janet Jones  Jan 13 

"Just to let you know that I am really pleased with my recent purchase. Love the quality and customer service"
Ann Davidson Nov 12 

"I must say that i am delighted with the product, your service and will be using Bracken again."
Jamie Pearson Nov 12 

"Delirious!!  My parcel came on the plane today, Kaye, and it is simply too wonderful!!
My coat is awesome!  The hats are fabulous!  And the scarf is gorgeous, just gorgeous.  Everything fits & I feel so smart all dolled up in my terrific Brit clothes!!  
Thank you so very very much.  It was a pleasure dealing with you, and your products are top notch!
pssst:  I am sure I will shop with you again!
Janice  : ) Canada Nov 12

"Got the cardholder today. Love it !  ThankYou again for good service! Best regards"
Sanna  Finland Nov 12

'Thanks so very much!  You guys are really fabulous - it has been a joy to shop with you.'
Janice Oct 12 Canada

'In the age of mass Internet sales, this is the first site I've ordered something from where I'm certain there was actually a human being at the other end! Such a wonderfully personal, friendly and expeditious service - the wallet was awesome too ;)'
Jim Oct 12

"I will for sure tell everybody about your homepage & the fantastic service you offer & I will be back to order some more of those
lovely bags ; - ) Take care & thank you again for everything."
Natahasa Oct 12

"Morning Kaye. Just received my new wallet - thank you very much. Such a personal message too! 
Jim Vanns Oct 12

"Thank you so much for the very good service & help. You are doing a wonderful job & I love my bag & the two purses which I received today." 
Natascha Krainer Oct 12

"Thank you too for all the help and great communication - keeping me updated all the way along
Kathryn Hamlett Oct 12
"Service above & beyond, a rare and pleasant experience!"
Carol Ockenden Oct 12

"I love your packaging!! Its so unique and lovely quality"
Emme Ford Oct 12

"I have just received my Chelsea ladies cape and it is stunning in violet. I love opening things from you, it is always a delight. Thankyou to you all for such wonderful service and quality."
Ann Russell Oct 12 

Hi Kaye
"Many thanks for your help it makes a change  to get someone as helpful as you."
Gill Isaacs Sept 12

Just received the gorgeous tweed handbag I ordered for my daughter. We are delighted by the quality of the tweed and leather and the craftsmanship is superb! Your site is well designed and you provide excellent customer service.
Jacqueline Seligmann.  Australia Sept 12  

"The customer service is top-notch; I don't think I've ever had such a friendly and helpful (not to mention speedy!) response to an online enquiry. Wonderful! As was the packaging - I love to get brown paper parcels! Great attention to detail too, with the matching invoice and product tags. Now the website: it's lovely - easy to use and classy. My kind of site! The photos for each product, especially the bags, are great. A good, clear selection so you can see the product from every angle swings it for me - no chance of unexpected surprises when the item turns up!"
Helen Olkines July 12

"Thanks again for such brilliant service. I can't wait to use my gorgeous new bag now!" 
Helen 

"Kaye is fantastic! The customer service is great, they email you back right away, find a solution to your problem, and are more than fair with pricing. I will definitely shop here again and will recommend to everyone!"
Lindsay Johnson. Chicago USA 

 "1st Class Service all the way. Highly recommended.
Very happy customer"
Tracey Livingstone

"Just wanted to give you feedback on service - great communications, beautifully wrapped and presented, a pleasure to deal with."
Samantha


"Just to say thanks Kaye for such a lovely shopping experience! Am really pleased with my jacket and scarf, bought for the Dec wedding, but also going to be worn throughout the winter - so versatile. Bit of a different style for me, but loving it!"
Jo Brewer x


"I look forward to shopping with you again.Thanks again for a lovely item and wonderful service!"
Ann Day  USA

"Thankyou, yet again for the wonderful purse i got my mam ....she loves it x"
Tracey Chapman


Hi Kaye,
"Order has just arrived and it is just beautiful. All wrapped up in tissue paper and boxed. The quality is superb and a lovely colour. I look forward to dealing with you in the future."
Regards. Ann Russell


"Just to say thanks so much for the refund and amazing service.
You'll definitely see me again :o)"
Warm wishes. Rachel

"The stole was wonderful, we were sitting a the draughty end of of the marquee  so I was really glad I  had it!Best wishes for Christmas,"
Shirley Stabler

"I'm so glad I am getting a garment that has been quality-control tested and empirically proven to be warm! Thank you for all your personal care in this transaction!"
Anne USA

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